Author(s): Thokozani P. Mbhele, Masithembe Kafile
The complexity of the last-mile supply chain logistics network fails to align with the unprecedented growth of electronic commerce (e-commerce) for Durban courier companies. Integrated IoT technologies, such as Global Positioning System (GPS) tracking, Radio Frequency Identification (RFID) systems, and real-time data analytics, can optimise distribution processes, reduce costs, improve quality, and enhance the overall customer experience. The objectives are to establish the extent of the organisational complex last-mile distribution system. Furthermore, to examine the effective and efficient use of IoTs in the last mile Durban courier industry. This method employs quantitative techniques, and purposive and snowball sampling were used to select representatives from Durban courier companies who possess skilful and well-informed knowledge concerning the phenomenon of interest. The main findings suggest that the integration of IoTs in the complex last-mile logistics industry has the potential to optimise routing, eliminate in-process collisions, enhance cost efficiency, and enable organisations to exercise agile operations, responding to quasi-real-time visibility of inventory levels in stores, in transit, and warehouses. The research findings contribute to the development of industry best practices and guidelines. These insights can be shared with industry professionals, policymakers, and stakeholders to facilitate informed decision-making, encourage collaboration, and accelerate the adoption of IoT solutions in the LMD sector.